Shipping policy

Shipping Policy – Doram Fashion Brand (Morocco)

At Doram Fashion Brand, we are committed to delivering your orders quickly and safely across Morocco.

1. Delivery Areas

  • We ship to all cities in Morocco.

  • Delivery availability may vary depending on the courier service in remote areas.

2. Shipping Method

  • We offer Cash on Delivery (COD).

  • Orders are shipped through our trusted delivery partners.

3. Processing Time

  • Orders are processed within 24 hours after confirmation.

  • You may receive a confirmation call or message before shipping.

4. Delivery Time

  • Estimated delivery time:

    • 1–3 business days for major cities

    • 2–5 business days for other المناطق (regions)

  • Delivery times may vary due to distance, weather, or courier delays.

5. Shipping Fees

  • Shipping costs are calculated based on your location.

  • The delivery fee will be clearly communicated before order confirmation.

6. Order Confirmation

  • Our team may contact you to confirm your order before shipping.

  • If we are unable to reach you, your order may be delayed or canceled.

7. Delivery Attempts

  • The courier will contact you before delivery.

  • If you do not answer or are unavailable:

    • A second delivery attempt may be made

    • After repeated failed attempts, the order may be canceled

8. Order Tracking

  • Tracking may be available depending on the courier.

  • You can contact us anytime to check your order status.

9. Delays

  • While we aim to deliver on time, delays can occur due to:

    • High demand periods

    • Weather conditions

    • Courier issues

  • We appreciate your patience in such cases.

10. Damaged or Incorrect Orders

  • If you receive a damaged or wrong item:

    • Please contact us within 48 hours

    • Provide photos and order details

  • We will arrange a replacement or solution as quickly as possible.

11. Contact Us

For any shipping questions:

  • Phone / WhatsApp: [Your Number]

  • Instagram: [Your Page]

By placing an order with Doram Fashion Brand, you agree to this Shipping Policy.